Contact Claims Support

Cotality provides global support to ensure customers receive timely assistance across all regions. North America offers English and French help, along with dedicated billing support. The UK, Europe, Germany, Australia, New Zealand, and South Africa each provide regional contact options. Remote desktop assistance is available when needed, and specialized channels support both Cotality Claims products, Claims Restoration products and other Cotality services.

North America
English support is available 24x7 in North America
Call toll-free at +1-877-862-8069
Email: support.claims@cotality.com

French support is available Mon-Fri 8am-8pm | Sat-Sun 9am-6pm (ET)
Call toll-free at +1-877-862-8069
Email: soutien.technique@cotality.com

For billing inquiries and questions about your account, call toll-free at +1-888-579-8053
Monday-Friday | 8am-6pm (ET)
Email:  account.specialists@cotality.com

Remote desktop support is available upon request

United Kingdom and Europe

Email: uk.claims.support@cotality.com

Call: +44 330 380 1282
Monday-Friday (excluding bank holidays) | 08:00 to 18:00

• Outside of the core support hours, if you have a SEV 1 (Loss of Cotality System) please call 0330 380 1282 and follow the instructions on the voicemail.

• Out of hours a voicemail facility is also provided, so that you can leave a message and we can return your call.

Cotality Contractor Workspace

Email: uk.contractor.support@cotality.com

Call: +44 333 358 0988
Monday-Friday (excluding bank holidays) | 08:00 to 18:00

Germany

Email: ► Click here ◄
Call: +49 (800) 360 3655 

Australia

Email:  symhelp@cotality.com

Call: 1300 819 917

Cotality – Head Office

Level 6a & 7, 388 George Street

Sydney NSW 2000

Australia

New Zealand

Email: symhelp@cotality.com
Call: 0800 796 245

Cotality – Auckland

Level 5, AIG Building

41 Shortland Street

Auckland 1010

South Africa

Email: symbility.support@digicallgroup.co.za

Support for your Cotality Restoration (formerly Next Gear Solutions) product:  nextgearsolutions.com/contact

Other Cotality services support:  https://www.cotality.com/support