Account and Billing FAQs

Modified on Thu, Aug 9, 2018 at 2:28 PM

How can I register with Symbility?

Account administration options (including registration) are available in Symbility Claims Connect, at https://www.symbility.net. On the Claims Connect login page, first ensure that you're in the correct region, and then click the "Don't have a Symbility account? Here's how." button to view the Get Started page and begin setting up your account. You can register your account as a Trial Member and test out the software at no cost before completing your sign-up.

I'm not sure which option (Independent Adjuster, Service provider) to register with.

The options are set up according to your type of company - you'll see self-signup options for independent adjusters (1099s), service providers, and IA small firms. If you're uncertain about which account type to choose, chat with one of our support team at 1-866-796-2454 or reach out to sales@symbilitysolutions.com. We're happy to hear from you!

If you're an insurance carrier or TPA, an intermediary, a mid to large IA firm, a service provider network, or if you require more centralized management, contact sales@symbilitysolutions.com to get started.

I registered with an account type that doesn't meet my needs. How can I change the account type?

One of our account specialists can assist. Call us toll free at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at account.specialists@symbilitysolutions.com.

What is your pricing?

View the Get Started page to view Symbility pricing options.

For mid-large adjusting firms, intermediaries, contractor networks, and insurance carriers, please contact sales@symbilitysolutions.com for pricing.

I'm a single user independent adjuster (1099). How can I sign up for a prepaid agreement?

Your point of contact for these subscriptions is 1099.subscriptions@symbilitysolutions.com.

I am currently a Trial Member. How do I have full access to Symbility?

A Trial Membership will let you test out features of Symbility and work in temporary claims that you create locally. To start working on claims in Symbility, you must complete the signup and enter your billing information. Check out our Updating Billing Information guide for more information.

I received an email indicating that my credit card will expire soon. How can I update my information?

I received an email indicating that my payment wasn't processed successfully. How can I verify if my billing information is accurate?

When I log in, it says payment wasn't received for my latest invoice. What should I do next?

In Claims Connect, you may review and update your billing information. For a how-to, check out our Updating Billing Information guide. If you need any additional assistance, please get in touch with our account specialists at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at account.specialists@symbilitysolutions.com.

My account is inactive. How can I reactivate the account?

One of our account specialists can assist.

Call us toll free at 1-888-579-8053, option 2 (8 AM - 6 PM ET, Monday to Friday) or reach us by email at account.specialists@symbilitysolutions.com.

I just started using Symbility and would like to train on the software. What are my options?

Available training options include in-person training, online courses and archived webinars. For more details, please view the Symbility Property - Training site.

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