Staging Server Migration - Q2 2024

IMPORTANT NOTICE REGARDING NETWORK ADDRESS CHANGE FOR STAGING

As part of our commitment to the highest level of security and performance, CoreLogic will perform a network migration.

Your secure connection to our services will be affected.  Some configuration changes will be required on your part.

The following systems will be included in this maintenance:

• Workspace (Claims Connect) and Estimate (Mobile Claims) - staging.symbility.net 
• API and Integrations - staging.symbility.net

Changes will be done on Wednesday, July 10 around 7:00am EDT

An IP address will change.

We may expect STAGING to be down for around 1-2 hours, but it may be achieved much quicker. 

What this move entails:

• The URL staging.symbility.net will stay the same
  
• The inbound IP’s Customers and Partners have whitelisted for us will not change as we are still using Imperva WAF. Those Ranges remain as:
  • 199.83.128.0/21
    
  • 198.143.32.0/19
  • 149.126.72.0/21
  • 103.28.248.0/22
  • 45.64.64.0/22
  • 185.11.124.0/22
  • 192.230.64.0/18
  • 107.154.0.0/16
  • 45.60.0.0/16
  • 45.223.0.0/16
  • 
    
  • 131.125.128.0/17
  • 2a02:e980::/29

• The Cipher list will also not change for the same reason but again it is: 
  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
  • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
  • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
  • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
  • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
  • TLS_RSA_WITH_AES_128_GCM_SHA256
  • TLS_RSA_WITH_AES_256_GCM_SHA384
  • TLS_RSA_WITH_AES_128_CBC_SHA256
  • TLS_RSA_WITH_AES_256_CBC_SHA256
  • TLS_RSA_WITH_AES_128_CBC_SHA
  • TLS_RSA_WITH_AES_256_CBC_SHA
  • TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
  • TLS_RSA_WITH_CAMELLIA_128_CBC_SHA

  
  

• On the day of Migration we will perform a final Transaction Log backup to “sync” the STAGING Database between old and new Infrastructure. No Data will be lost in the Migration between locations but the site will be unavailable in this time frame (TBC).

How does this affect clients:

• Note that the IPs and ciphers above are the same we currently have on Staging right now.
• Our outbound IP Address that is used to send Emails,  API Notifications and anything else Outbound from our STAGING Environment will change to 20.175.38.151.
• We should expect STAGING to be down for around 1-2 hours, but this could be achieved much quicker.
• This will only the STAGING environment.
• Clients who whitelist IP addresses for their users need to make sure the IP ranges listed above are whitelisted.

Customer Testing

It is recommended that customers confirm their API integration works properly with the new IP addresses when the work is complete.

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