Canadian Server Move - October 2021

Modified on Wed, Sep 29, 2021 at 3:51 PM

IMPORTANT NOTICE REGARDING NETWORK ADDRESS CHANGES

FOR CORELOGIC CLAIMS (SYMBILITY) CANADA – ACTION REQUIRED

 

As part of our commitment to the highest level of security and performance, CoreLogic will perform a network migration.  Your secure connection to our services will be affected.  Some configuration changes will be required on your part.

 

The following systems will be included in this maintenance:

  • Claims Connect and Mobile Claims (ca.symbility.net) 
  • API and Integrations
  • BI Reports
  • Downloads
  • SFTP Data Site

 

Our IP addresses will change.

This has a direct effect on your security settings and the ability to access our services.

 

This is scheduled to happen Saturday, October 16th around 1:00am ET.

There will be a downtime of ~15 to 30 minutes for the move.

There are three changes affecting clients.

 

1st Change

  • The following IP ranges should be allowed for primary, DR and failover purposes:
    1. 20.48.135.148
    2. 71.19.185.1 to 71.19.185.30
    3. 216.13.74.245

 

2nd Change

  • The outbound IP address will change from 71.19.185.4 to 20.48.135.148.
  • The following IP ranges should be allowed for primary, DR and failover purposes:
    1. 20.48.135.148
    2. 71.19.185.4
    3. 216.13.74.242

 

3rd Change

  • The following IP ranges should be allowed for primary, DR and failover purposes:
    1. 20.48.135.148
    2. 71.19.185.1 to 71.19.185.30
    3. 216.13.74.245

 

How does this affect clients:

  • Clients who whitelist IP addresses their users can access need to make sure the IP ranges listed above are whitelisted.
  • Clients who whitelist IP addresses their servers (used for API integration) can access need to make sure the IP ranges listed above are whitelisted.
  • Clients who whitelist IP addresses that can call their servers (ex: API notifications) should make sure the outbound IP addresses listed above are whitelisted.

 


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