Follow these steps whether you are entering credit card information for the first time or you need to review or update your existing credit card information in Claims Workspace.
Note: Only a company administrator can view and modify billing information in Workspace.
1. Go to www.symbility.net (US) or https://ca.symbility.net (Canada) and log in as an administrator.
2. From the Administrator menu (your name in the upper right corner), select Billing.
You will be able to review and modify your current billing information on this page.
On smaller screens, this can be access by clicking on the "hamburger" menu on the left (the three line button).
3. To update: on the left-hand side of the Billing Information page, under COMMANDS, click on Modify billing information.
4. In the Payment Method section, select the Credit card option, this will be the only option for most accounts.
5. Enter all credit card information in the fields provided, including the full address, contact phone number and email address.
Note: We only accept regular credit cards (Visa, Mastercard, American Express and Discover are accepted).
6. Verify that the information entered is correct, then click on Submit.
If the update is successful, the system will display the following confirmation:
“Your payment information has been successfully submitted.”
Please note that it may take up to 24 hours for outstanding payments to be processed with updated credit card information.
If you require invoices that are no longer available, be sure to reach out to our Claims Support team for help.
Follow these steps to access your invoices for the past year and detailed monthly Billed Claims reports for your company.
Note: Only a company administrator can view the Invoices page in Workspace.
1. Go to www.symbility.net (US) or https://ca.symbility.net (Canada) and log in as an administrator.
2. From the Administrator menu (your name in the upper right corner), select Invoices.
You will be able to review the last 12 invoices and the billed claims of the last 12 months
On smaller screens, this can be access by clicking on the "hamburger" menu on the left (the three line button).
The Invoice List page will show your past year's worth of invoices available to download, any outstanding balance you may have, and your billed claims for the past 12 months. Click the invoice number to open and/or download the PDF.
Your invoices will list the total of charges for your claims or other charges in the month of the invoices and any third-party orders. To view the details of which claims were charged, you may open a report from the section Billed Claims of Last 12 Months. You may click on any month in the past 12 months to open a report of your billed claims. If your company has branches, and billing is centralized, you may also click the month (including branches) in order to see a complete picture of your company's billed claims
Need Assistance?
For further billing inquiries and account questions, Contact Cotality Claims Support.
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